GOT QUESTIONS?

Please contact our office for detailed pricing on each of our services and programs.

Absolutely. Our patients often use their HSA or FSA for all products and services we offer.

Our cancellation policy applies primarily to Concierge memberships. You may receive a refund on the remaining balance, minus a service fee. Please contact us for more details.

Yes, we offer a discount for military and first responders. Contact us to learn more about our current discount options.

We offer a discount for upfront payments, but for added flexibility, payment plans may also be available. Contact our office to discuss payment options.

While we currently run labs through insurance, our services are otherwise out-of-network. Some insurance providers may reimburse for out-of-network services.

We accept all major credit and debit cards, including HSA/FSA cards, and ACH bank transfers.

Yes, your initial consultation is completely free. We value building long-term relationships and are here to answer your questions.

No. While we have a physical location in Flagstaff, AZ, we can meet all of your healthcare needs through telemedicine, phone, and text. We’ll coordinate blood work locally, and your medications and supplements are shipped to your home or office.

Dr. Brandon M. Chastant and Aaron Shaw, GNP, oversee our Men’s Health program. Dr. Kristin Austin manages our Women’s Health and Weight Loss programs.

For details on the distinctions between an NMD and MD, please reach out to us or refer to reputable medical resources.

Yes! You can add your spouse to our Concierge Family Program for an additional fee.

Yes. We deeply appreciate when our patients share their experiences online or on social media. As a thank-you, we offer a referral gift as a token of our appreciation.

We currently serve Arizona, Utah, California, Texas, Montana, and Washington, with Texas and Colorado coming soon.

We prioritize excellent communication. You can schedule a call or reach your provider via email or text for added convenience.

Hormone supplementation can be safe when monitored by an experienced provider. Please discuss your specific needs and any concerns during your consultation.

We can provide a detailed overview of risks and benefits tailored to your situation. Please reach out for more information.

While we have a general lab schedule, you can request labs anytime as needed. Lab protocols vary for insurance-based labs, cash payments, or Concierge members.

We work with Quest, LabCorp, Boston Heart, and Cleveland Heart Labs. Our goal is to shift to cash pay with Cleveland Heart for the best value.

Labs are generally conducted every 3–6 months, depending on your medication protocol.

We partner with reputable pharmacies for our patients. Contact us if you’d like details about our pharmacy partners.

We’ll send reminders when refills are due. For quick service, just call, email, or text our office to request your refill.

Most medications arrive at your door within 3–10 business days.